Bookings Terms & Conditions

Day Spa

ATTIRE

For your comfort, bathrobes, slippers and disposable undergarments are provided. You are required to wear a bathing costume when using the hydro therapy facilities. Guests are requested to wear comfortable clothes for yoga class attendance.

CHILD POLICY

We regret no children under the age of 12.

CANCELLATION POLICY

A 48-hour notice period is required for cancellations and rescheduling. If appointments are cancelled less than 48 hours prior to the scheduled time, the full treatment fee will apply. No-shows will incur a 100% charge.

Retreat Guests

A 50% deposit is required to confirm your reservation and is payable within 7 days of booking.
All provisional bookings will be automatically released after 7 days.
Balance of payment is payable 30 days prior to arrival.
For any additional costs incurred, final settlement will be on check out.

CANCELLATION FEES:

Cancellation fees will be levied in the event of a cancellation and in accordance with the reservation terms and condition of Santé Wellness Retreat & Spa.

  • 50% of your deposit if cancelled >30 days prior to arrival.
  • 100% of your deposit if cancelled <30 days prior to arrival.

TRAVEL INSURANCE:

Guests must please ensure that they have taken out adequate travel insurance to cover the financial implications of the Santé Wellness Retreat & Spa Cancellation Terms & Conditions. The Guest will bear the sole & absolute responsibility.

Please note that our rates are subject to change without prior notice.

FORUM Bookings

A 50% deposit is required to confirm your reservation and is payable within 7 days of booking
All provisional bookings will be automatically released after 7 days.
Balance of payment is due 30 days prior to arrival.
For any additional costs incurred, settlement to be made by credit card at the end of the event.

CANCELLATION FEES:

Cancellation fees will be levied in the event of a cancellation and in accordance with the reservation terms and condition of Santé Wellness Retreat & Spa.

  • 50% of your deposit if cancelled >30 days prior to arrival.
  • 100% of your deposit if cancelled < 30 days prior to arrival.

FINAL NUMBERS:

Final numbers are required to be confirmed no less than 5 working days prior to the event.